Hengyi respects the rights and privacy of all individuals and is committed to complying with the Privacy Act 1988 and the Australian Privacy Principles and protecting the personal information Hengyi holds.
Hengyi generally collects your personal information as part of providing you its products and services, informing you about them, complying with its contractual and other legal obligations, running promotions and other marketing activities or administering Hengyi’s relationship with you by responding to your enquiries and providing you with information about Hengyi events, products and services that may be of interest to you.
Hengyi needs your personal information to carry out these aims. Hengyi may use your personal information for those purposes, any other purpose listed on a collection statement at the point of collection or in any other way made clear at the time of collecting the personal information.
Hengyi may collect your information in person by sales and customer service staff, via its websites, social media pages, smart phone applications, phone calls and at display sites and other installations on paper forms or electronic devices (Collection Channels).
Hengyi may also collect information from you if you provide products and/or services to Hengyi (Service Provider Channels), and this personal information is generally collected to assist obtaining the products and/or services from you.
Hengyi collects the types of personal information required to assist with providing Hengyi’s products and services and informing you about them.
This includes, through the Collection Channels, personal information such as your name, date of birth, phone number, email and home addresses and information to assist with Hengyi’s customer relationship management and market research functions, which may include information relating to your interests, experiences and preferences.
For more specific contracting or finance purposes, Hengyi may collect through Collection Channels loan application information, financial / banking information, guarantor / next of kin contact details.
Through Service Provider Channels, Hengyi may collect information about your employment or trading history and any business, company or related entity you are involved with.
Hengyi may use your personal information for the primary purpose for which it was collected, i.e. the purpose specified in a privacy collection statement through a particular Collection Channel or Service Provider Channel or the purpose that could be reasonably expected at the time the information was collected. Hengyi may also use your personal information for a secondary related purpose.
By submitting your personal information, you consent to Hengyi using it to:
a) provide you with products or services;
b) complete an activity that you have chosen to undertake;
c) administer Hengyi’s relationship with you;
d) monitor online activity on the Hengyi website(s) and/or application(s);
e) market, improve and add to Hengyi’s products and services (including online);
f) respond to a serious threat to an individual’s life or to public health or safety;
g) respond to suspected unlawful activity; or
h) where required or authorised by law.
Hengyi may disclose personal information to other entities in the Hengyi group of companies to help achieve one of the purposes described above or as required by law.
Hengyi may also provide personal information:
a) to third parties engaged by Hengyi to provide services, including IT services such as storing and managing databases, processing credit card information, mail outs, debt collection, marketing research and advertising; and
b) to third parties authorised by you to receive personal information held by us.
Yes. Where practical, you may choose not to identify yourself, deal with us on an anonymous basis or use a pseudonym.
In some instances, if you do not provide Hengyi with required personal information Hengyi may not be able to provide you with the requested product or service, allow you to participate in promotion activities or obtain the product or service you are offering.
As a result, Hengyi may need to cease existing sales processes, suspend, cancel or renew a contract (subject to its terms and conditions and relevant laws), withdraw an invitation or offer or decline your entry into a competition.
If you provide us with your personal information and you consent to receiving direct marketing communications from Hengyi, you authorise us to send you promotional messages and materials related to Hengyi’s products and services, unless you submit a later request not to receive direct marketing communications.
Hengyi’s direct marketing messages and materials will contain a prominent statement (including, for electronic messages, a functional unsubscribe facility) that you may request not to receive direct marketing communications.
If you do not wish to receive marketing or other communications from us, please submit a request not to receive direct marketing communications or use the unsubscribe facility provided in the most recent communication from us or contact us on the details provided.
You generally have the right to access your personal information free of charge, subject to some limitations contained in the Privacy Act 1988.
The APPs set out some circumstances in which Hengyi is not required to provide you with such access. If you ask for your personal information and any of these circumstances exist, you may be given access to the personal information in a way that is permitted under the Privacy Act 1988.
To protect personal information held by Hengyi, you may need to confirm your identity before access to your personal information is granted. It may take a little time to process your application for access and retrieve information from storage (if applicable).
Hengyi encourages you to update us so that Hengyi has accurate, current and complete information. You may correct any errors or request that Hengyi deletes all or some of your personal information. You may also submit a request not to have any further contact from us.
Yes. When you use Hengyi’s website(s) and/or App(s), Hengyi or its IT service providers may obtain information using technologies such as cookies, tags, web beacons, and navigational data collection (log files, server logs, and clickstream data) to better understand your user experience. For example, Hengyi or its IT service providers may collect information like the date, time and duration of visits and which webpages are accessed.
This information is generally not linked to your identity, except where it is accessed via links in Hengyi e-message or where you have identified yourself. Hengyi may use knowledge of your user experience to better understand what products or services may be of interest to you.
If you have a complaint in relation to the collection, use or and disclosure of your personal information, please contact the Hengyi Privacy Officer via the details provided below. The Hengyi Privacy Officer will review all complaints received and respond to each complainant upon due consideration (which may require further information to be provided).
firstname.lastname@example.org, +61 3 96002677